At JZNow, we want you to love your purchase! If you are not completely satisfied with your order, we’re here to help.
🕒 Return Window
You can request a return within 7 days of receiving your order.
✅ Eligibility for Return
To be eligible for a return:
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The item must be unused, unworn, and in the original packaging
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Tags must be attached (if applicable)
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Proof of purchase (order number or receipt) must be provided
❌ Non-Returnable Items
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Items marked as final sale
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Custom or personalized products
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Products damaged by customer misuse
🔁 Exchange Option
If you received a wrong size or defective item, we’ll offer a free exchange for the same product (subject to availability).
💵 Refunds
Once we receive and inspect your returned item, we will notify you of the approval. If approved:
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Refunds will be processed within 5–7 business days
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Refunds are made via original payment method (if possible) or via bank transfer
🚚 Return Shipping
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping service for safety.
📞 Need Help?
For any return requests, please contact our team at:
📧support@jznow.site